Terms and Conditions 

Check in & Check Out Times

Check in : From 2.00 pm 

Check out: By 10.00 am

Please drop us a text at least 24 hours prior if you would like an early check in or late check out.  Chris – 0403515605

If you do expect to arrive after 8.00 pm please let us know so we can keep our offices open to ensure your safe entry to the home.

Cancellation Terms & Bond Conditions

Booking Confirmation

Once you make a booking using the online function, we will confirm the booking with you.  This is to ensure that no overlaped bookings occur, and also to ensure that the Covid-19 cleaning protoc0ls and timeframes are adhered to.  In the event that a booking date cannot be confirmed we will work with you to secure other dates.


If an event cannot go ahead due to coronavirus (COVID-19), consumers are entitled to a refund for any services not provided. Organisers may deduct reasonable expenses they have already incurred from any refund.

Bond: A bond of $500 per booking is payable and is returned to you so long as the property is left neat, clean and undamaged. 


Bond monies may be used under the following (not limited to) circumstances:

Items that need to be repaired due to misuse Broken/damaged items

$45 per hour - Stolen items Excess cleaning 

$30 per half hour  - Late departure

$100 - Pet hair on linen in pet friendly homes  

$100 - Pet hair not removed from carpet

$200 - Pet droppings left in yard upon departure

$120 - Staining on carpet (not general wear and tear)

$120 - Broken remote controls/missing remote controls

$200 - Collection of cigarette butts from garden/grass

$300 - Vomit or other bio-hazards

$45 - Excess rubbish left beside the bin

Cancellation Terms:


Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away.


50% refund for cancellations made at least 7 days before check-in.


No refunds for cancellations made within 7 days of check-in.

Additional Rules

  • No smoking within any home

  • No parties or events at any homes.  Guests must not exceed the maximum number of beds allocated per home

  • No weddings, parties or large gatherings are permitted in any of the homes. You must vacate the property immediately and without refund should this condition not be complied with. Schoolies are charged at peak tariff rates at all properties.

  • In the event of a property being offered for sale, the renter agrees to allow the owner or his agent to inspect the property with prospective purchasers during reasonable hours at a suitable time to the renter.

  • The Agent reserves the right to apply an extra bond on holiday premises if considered necessary.

  • The Agent and property owners will not be responsible for any inconvenience for the purpose of building or sewerage works, or any works instigated by the Body Corporate of a unit complex.